Service Coordinator – Field Service Scheduling

Brooklyn, NY

Full Time

Experienced

Done Right Hood & Fire Safety is a fire safety company servicing the tri-state area, and we're known for giving our customers white-glove service. We want to make sure you're the right person for this role: you'll need great customer service etiquette, know how to talk with customers, and take ownership of solving their issues.

What You'll Do

Schedule service jobs for our field crews across the tri-state area.
Coordinate dates and times directly with customers so every visit runs smoothly.
Use your knowledge of the five boroughs to plan smart, efficient schedules.
Keep routes and schedules tight, with no wasted time between jobs.
Deliver friendly, professional customer service on every call.
Write clear, professional emails to customers and the team.

What We're Looking For

A background in scheduling, dispatch or service coordination, ideally in cleaning, plumbing, HVAC or another field service business.
A natural people person who is genuinely comfortable talking with customers on the phone all day and delivering white-glove service on every call and email, backed by strong written communication skills.
Experience leading a team and balancing several priorities at once.
A detail-oriented problem solver who can fix scheduling issues on the fly.
Comfort with CRM and scheduling software, email and spreadsheets. ServiceTrade experience is a big plus.
Availability to manage evening and overnight schedules and respond to urgent issues.
High school diploma or equivalent required; college or business coursework is a plus.

Why You'll Love Working Here

A fun, upbeat workplace: an energetic, close-knit team that works hard, laughs a lot and celebrates wins together.
Meaningful work: every job you schedule helps protect restaurants, their staff and their customers from kitchen fires.
Room to grow: strong coordinators can move into senior scheduling, operations or management roles.
Real rewards: performance incentives and bonuses that recognize great work.
An established local business: stable, steady work with a Brooklyn company serving hundreds of commercial clients.
Your work is seen: you'll work directly with leadership, and your ideas actually get used.

What We Offer

$62,400/year ($1,200/week)
Performance incentives and bonuses
Health, dental and vision insurance
401(k)
Paid sick time
Commuter benefits

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Service Coordinator – Field Service Scheduling

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