Done Right Hood & Fire Safety

Job description:

About Us

We are a leading provider of commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester. We take pride in delivering high-quality service, maintaining long-term client relationships, and upholding the highest safety standards.

We’re seeking an experienced, sharp, and proactive Dispatcher/Scheduler who knows the five boroughs inside and out and can manage a high volume of field service operations with precision, professionalism, and urgency.

Position Summary

The Scheduling Coordinator will oversee day-to-day field operations by coordinating technician schedules, managing service requests, and ensuring all jobs are completed efficiently and on time. This role requires exceptional multitasking skills, quick problem-solving, and deep geographical knowledge of NYC to maximize route efficiency and technician productivity.

Key Responsibilities

• Coordinate daily dispatching operations, including scheduling service appointments, assigning field technicians, and organizing routes for efficiency.
• Maintain timely and accurate communication with customers regarding service appointments, updates, and any scheduling changes.
• Track technician productivity and job completion to support service quality and customer satisfaction.
• Work closely with the operations team to prioritize service requests, allocate technicians appropriately, and maintain service standards.
• Address scheduling conflicts, emergency adjustments, or customer concerns in a timely and professional manner.
• Follow established dispatching procedures and recommend process improvements to enhance efficiency and customer service.
• Follow company guidelines for customer service protocols and operational procedures.
• Generate and update service quotes accurately in accordance with training procedures, ensuring account information remains current and correct.
• Support other departments when needed.
• Submit deficiency quotes identified during service visits, with assistance from the Operations Supervisor when necessary.

Qualifications

• 3+ years of proven dispatching/scheduling experience, preferably in a service, maintenance, or field operations industry.
• Expert knowledge of the five boroughs — able to efficiently route multiple teams around NYC traffic and timing challenges.
• Strong leadership and organizational skills with the ability to manage multiple priorities under pressure.
• Excellent communication and interpersonal abilities.
• Proficiency in dispatch/scheduling software and Microsoft Office Suite.
• Detail-oriented and highly reliable, with strong problem-solving skills.
• Experience in fire safety, grease trap systems, or environmental services is a plus.

Why Join Us

• Competitive pay based on experience
• Opportunity for growth within a respected and expanding company
• Supportive, team-oriented environment
• Consistent full-time schedule (Monday–Friday)
• Company focused on professionalism, efficiency, and employee success
• Benefits
• PTO

Job Type: Full-time

Benefits:

• Commuter assistance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 3 years (Required)